The Banner|Aetna plan comes with a complement of tools and resources to help you live healthy, spend wisely and know more about your care.

Health care is full of so many questions. Here are just a few:

  • How can I find the right specialist?
  • What do I do after my diagnosis?
  • Is this service covered by my health plan?
  • My doctor said I need surgery — where do I start?
  • How much is this procedure going to cost me?
  • Do I have access to $0 or low-cost care options like virtual care or other urgent care alternatives?

Your Banner|Aetna Concierge is here for you. They’ll listen, understand your needs and find solutions that are right for you.

A concierge can help you:
No more “surprises” — your concierge can show you:
  • Get answers about a diagnosis
  • How to get $0 convenient, text-based virtualcare with 98point6®
  • Select a doctor
  • How to get $0 or low-cost MinuteClinic® visits atCVS® locations**
  • Learn about your coverage
  • Behavioral health options, including anexpansive list of in-network virtual and in-person services
  • Plan for upcoming treatment
  • How to estimate costs before you make anappointment
  • Find health care solutions that fit your needs
  • What doctors cost in-network versus out-of-network
  • Learn how to use our online tools to make the right decisions
  • Differences between inpatient and outpatientcare, including costs
  • Find network providers based on your medical needs
  • Your options and cost estimates in advance to help you make smarter decisions
  • Assist you in scheduling appointments
  • Understand your explanation of benefits

 

Two ways to contact a concierge

  • Log in at BannerAetna.com and chat online. 
  • Just call the toll-free number on your Banner|Aetna member ID card.

 

*The $5 cost share for Banner|Aetna members, with HSA-compatible plans, will be waived for all 98point6 virtual care visits through December 31, 2024, in response to provisions of the Consolidated Appropriations Act, 2023. 98point6 and 98point6 physicians are independent contractors and are neither agents nor employees of Banner|Aetna or plans administered by Banner|Aetna and does not guarantee that a prescription will be written.
**Applies only to covered services at MinuteClinic. Members in indemnity plans are not eligible for this benefit. Such members should refer to their benefit plan documents in order to determine overage and applicable cost share for walk-in clinic benefits and services, as applicable. Visit MinuteClinic.com for age and service restrictions. Eligible members enrolled in qualified high- deductible plans must meet their deductible. However, such services would be subject to negotiated contract rates. Once the deductible has been met, members will be able to access MinuteClinic services at no cost share. Aetna and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are both within the CVS Health family. Aetna is not responsible for services received at MinuteClinic locations. 

As a Banner|Aetna member, you will have access to the Banner|Aetna member portal. You can also Text “ONTHEGO” to 90156 to receive a link to download Banner|Aetna’s Aetna HealthSM app. Message and data rates may apply.*

The portal can give you access to features such as:

  • Finding care
    • Look for the Performance Network symbol to help you save money
    • Find in-network providers
    • Change your primary care provider
    • Online scheduling options
  • Managing claims
    • View and sort claims
    • Track deductible spending
    •  View claims progress
    • See past appointments and care
  • Reviewing costs
    • See out-of-pocket costs
    • Estimate the costs of doctors and procedures
    • Compare costs across providers
  • Managing prescriptions
    • Estimate drug costs
    • Find an in-network pharmacy
    • Learn about drug information and side effects
    • Refill a prescription
    • Enroll in mail-order for home delivery
  • Staying healthy
    • Take a health survey
    • Try health coaching
    • Start a wellness program
    • Get treatment options
    • Save on gyms, vision and more
  • Viewing health benefits
    • Easily access your health plan information, all in one place
    • Get coverage details
    • Access your ID card

And much more.

Note: Some of the above features may not be available in every provider’s portal.

In order to access your Banner provider’s patient portal, you must obtain a log-in ID from your Banner provider. You can do so by:

  • Calling your provider’s office and request a log-in ID
  • Asking the office staff during a visit to your provider
  • Using the registration link on the provider’s website if available
* Terms and Conditions: bit.ly/2nlJFYG. Privacy Policy: Aetna.com/legal-notices/privacy.html. By texting 90156, you consent to receive a one‑time marketing automated text message from Aetna with a link to download the Aetna HealthSM app. Consent is not required to download the app.
You can also download by going to the App Store or Google Play.

Finding a PCP or network doctor is easy with our online directory, you can find doctors by name, specialty and location. You’ll also find maps, directions and more. You can even look for doctors who speak your language.

  • Visit the Provider search tool.
  • Login to your member portal or enter a ZIP code, city or state to search within a certain area.
  • You can also choose from the list of common searches for providers, conditions and procedures or enter a provider’s name into the search tool.
  • Once you make your selection, your results will appear.
  • You can filter your results, locate contact information or view patient ratings.

Need immediate care? Get Quality Care in your home. Click here or call 480-493-3444 for more details.

The Member Payment Estimator* lets you search and compare actual costs for common medical procedures, treatments and services among in-network providers and at different facilities. Use it to “know before you go” and discuss care options with your doctor.

* Estimated costs not available in all markets. The tool gives you an estimate of what you would owe for a particular service based on your plan at that very point in time. Actual costs may differ from the estimate if, for example, claims for other services are processed after you get your estimate but before the claim for this service is submitted. Or if the doctor or facility performs a different service at the time of your visit.

$0 MinuteClinic Visits* Available to Banner|Aetna members

MinuteClinic makes it easy for members to get the care they need, when and where they need it.

  • MinuteClinic is a walk-in clinic at select CVS Pharmacy® locations and is the largest provider of retail health care in the United States.
  • Open every day, including evenings. MinuteClinic offers both walk-in and scheduled appointment options.
  • MinuteClinic health care providers treat a variety of illnesses, injuries and conditions. They can also write prescriptions, when medically appropriate.
*Includes select MinuteClinic services. Not all MinuteClinic services are covered. Please consult benefit documents to confirm which services are included. Members enrolled in qualified high-deductible health plans must meet their deductible before receiving covered non-preventive MinuteClinic services at no cost-share. However, such services are covered at negotiated contract rates. This benefit is not available in all states and on indemnity plans.

Visit www.caremark.com or contact CVS Caremark® at 1-800-388-2058 for information on your 2024 pharmacy benefits plan.

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