Frequently Asked Questions
Have a question on your new Banner|Aetna plan? Let us help provide you answers. Click on the topic below that best describes your questions.
Both Aetna and Banner have always been committed to continuously seeking – and finding – new ways to deliver more efficient and effective care for every person, every family, and every community. We realized we could do more to improve the health care experience in Arizona, while also significantly reducing the cost consumers and employers pay for it, by working together.
Banner|Aetna features Banner Health’s network of doctors, health centers, clinics, and hospitals, which will work together to provide high-quality health care. Physicians within the network will work with each other and clinical teams to ensure patients are healthier and satisfied with their care. Banner | Aetna's Performance Network includes:
- 1,850+ primary care doctors
- 9,900+ specialists
- 23 hospitals
- 130+ urgent care centers
- 12 Banner health centers
- 45+ walk-in clinics
Joining Banner|Aetna means embracing the goal of higher quality care, in more places, for more people. We will maintain our strong network of providers as well to give employers and patients’ choices.
You choose a primary care doctor to lead your care team. Your doctor and other health care providers in the network will most often refer you to specialists and hospitals that are affiliated with the Banner|Aetna network. Then, electronic health records help keep you and your care team on the same page. That’s because they can keep track of your prescriptions, test results, health history and more. Having this big-picture view of your health also helps them spot any gaps in your care. If they find that you’re at risk for certain conditions, they can build a personalized care plan to treat you.
The doctor you pick will lead your care team. That’s important because you should see your doctor not only when you’re sick, but also for your annual wellness exam, including preventive screenings. Your doctor can also help you find care programs tailored to your needs. He or she can guide you on important health decisions and coordinate your care across other specialties and facilities in your network.
When asked to pick a plan, select HMO from the drop-down menu.